How Your Charges Are Calculated
No hidden line items, no surprise telecom fees, and no sneaky auto-renewals. Here is a plain-English, step-by-step breakdown of how monthly plans, call minutes, and overages work on PhoneCalls.pro.
1. Upfront Base Plan
Your base monthly or annual subscription is billed at the beginning of each billing cycle, giving you an immediate pool of included voice minutes.
2. Telecom Standard Rounding
Every connected call is rounded up to the nearest whole minute (e.g. a 1 min 14 sec call counts as 2 billable minutes). Instant hang-ups under 5 seconds are discarded.
3. End-of-Cycle Overage
If your business gets heavy call volume and exceeds your included minutes, your service is never cut off. Any extra minutes used beyond your plan limit are billed at your tier's discounted overage rate at renewal.
The Billing Math: Walkthrough & Real Examples
Scenario A: You Stay Within Your Plan
You are on the Growth Plan ($119/month), which includes 500 minutes each month.
Scenario B: You Exceed Your Minutes (Busy Season)
You are on the Starter Plan ($49/month) with 200 included minutes. In a busy promotional week, your receptionist answers calls totaling 245 minutes.
* Note: You receive a single consolidated invoice itemized with your renewal and the exact call minutes used.
Plan Minutes & Overage Rate Breakdown
| Plan Tier | Monthly / Annual Price | Included Minutes | Overage Rate | Dedicated Phone Numbers |
|---|---|---|---|---|
| Starter | $49/mo (or $490/yr) | 200 mins/mo (2,400/yr) | $0.25 / min | 1 Number |
| Growth (Most Popular) | $119/mo (or $1,190/yr) | 500 mins/mo (6,000/yr) | $0.22 / min | Up to 3 Numbers |
| Scale | $235/mo (or $2,350/yr) | 1,000 mins/mo (12,000/yr) | $0.20 / min | Up to 5 Numbers |
Mid-Cycle Safety Guard
To prevent accidental runaway expenses or spam phone loops from draining your budget, PhoneCalls.pro sets an automated 250-minute safety threshold cap on unbilled overages (~$50). If you hit this threshold mid-cycle, testing and live calls pause until you confirm the usage or upgrade your tier.
What Counts as a Minute?
Every connected telephone call forwarded through Telnyx, as well as live WebRTC voice interactions inside the dashboard portal, utilize Gemini 3.8 Live neural models and telecom servers. Any connected call duration is logged with telecom standard 60-second rounding.
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